Hope . . .

I listened to a much-admired colleague, and organisational planning expert, field questions on strategy. This one stuck:

Q How do you engage the laggards?

A: Don’t spend all your time on them. You have to understand what they’re concerned with, but …. focus your effort on energy in the people who will make the change happen.

A clear message for how to deal with the ne’er sayers and resigned resistors – the that’ll never work/we’ve always done it like that so we must always continue to do it like that crowd. I like that plan.

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