Choose your words . . .

I went to collect a parcel at my local delivery office. A fairly cheery, polite postal man was dishing out parcels after checking each customer’s ID – a necessity I fully understood. While waiting in the queue – and it was a long one – I spotted this handwritten sign taped on the service counter… Read More Choose your words . . .

28/01/201626/01/2016 Christine WilkinsonLeave a comment

What is communication?

What are communication skills? Why do I find that term so hard to define? I think it might be because I feel that communication requires such a vast skillset to make it work: rapport empathy articulation/clarity – both written word and oral honesty language tone volume I love Kotter’s description which for me… Read More What is communication?

17/08/201515/08/2015 Christine WilkinsonLeave a comment