What are communication skills?

 

Why do I find that term so hard to define?  I think it might be because I feel that communication requires such a vast skillset to make it work:

 

• rapport
• empathy
• articulation/clarity – both written word and oral
• honesty
• language
• tone
• volume

 

I love Kotter’s description which for me gets to the heart of what good communication looks like: