A colleague replied to my email the other day. This was what it said:
Just one word (oh, and two kisses).
So what are you thinking?
Not business-like … unprofessional … and two kisses, for heaven’s sake!?
I loved it. It said everything I needed it to say, and completely hit the spot. She got the sentiment exactly right, she said what was in her heart and probably on her sleeve.
I might call it rapport, communication, being human, empathising, or sharing. Whatever it was, she made a connection with me with just one word.
I think that’s pretty incredible.