“How people feel might be the most important thing for personal and team success.  People have to know you care, so you regularly express appreciation. You say ‘Thank you’ a lot. You look for things to celebrate. You treat people with respect. My view is that we’re here to appreciate each other and to enjoy the journey, regardless of the outcome. For some people, when I got here, this was new information. But pretty soon you realize it works and it’s a better way to operate.”

Alan Mulally