“To be sure, emotional intelligence is no magic bullet, no guarantee of more market share or a healthier bottom line. The ecology of a corporation is extraordinarily fluid and complex, and no single intervention or change can fix every problem. But, as the saying goes, “It’s all done with people,” and if the human ingredient… Read More Let’s be clear . . .

“. . . emotional intelligence does not mean merely “being nice.” At strategic moments it may demand not “being nice,” but rather, for example, bluntly confronting someone with an uncomfortable but consequential truth they’ve been avoiding.” Daniel Goleman (Working with Emotional Intelligence)