Let’s be clear . . .

“To be sure, emotional intelligence is no magic bullet, no guarantee of more market share or a healthier bottom line. The ecology of a corporation is extraordinarily fluid and complex, and no single intervention or change can fix every problem. But, as the saying goes, “It’s all done with people,” and if the human ingredient is ignored, then nothing else will work as well as it might.”

Daniel Goleman (Working with Emotional Intelligence)

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