I know just what you mean …

“Much of the information we need to understand another is given to us by the person, whether verbally or through facial expressions and body language. Often, we are so intent on giving advice or coming up with a perfect answer that we miss these cues. When we really listen and ask questions, we are able to clarify what we think may be going on.”

Adam Gerace, August 2017, Better Living Through Empathy

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